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Data Retention & Deletion Policy

Last updated: 29 June 2026  |  Operator: Trishara Ventures LLP ("Tosset", "we", "us", "our")

This policy describes how long we keep personal data and how you can request deletion, in line with the DPDP Act, 2023 and the principle of storage limitation.

1. Retention principle

We retain personal data only as long as necessary for the purposes for which it was collected, or as required to comply with legal, tax, accounting or dispute-resolution obligations.

2. Indicative periods

  • Active accounts: for as long as the account is active.
  • Transaction/invoice records: retained for the period required under tax and company law (typically up to 8 years).
  • Verification documents: retained only as needed to evidence verification, then minimised.
  • Logs: retained for a limited period for security and fraud prevention.

3. Deletion requests

You may request deletion of your account and personal data via your settings or by writing to our Grievance Officer. We will delete or anonymise your data except where retention is legally required; some records (e.g. invoices) may be retained in minimised form.

4. Inactive accounts

Long-inactive accounts may be archived or deleted after notice.

Grievance & Contact

Tosset is an intermediary under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. For any questions, complaints or requests in respect of this policy or content on the platform, contact our Grievance Officer:

Grievance Officer, Trishara Ventures LLP
Email: grievance@tosset.com  |  Support: support@tosset.com

We acknowledge complaints within 24 hours and endeavour to resolve them within 15 days, in line with the IT Rules, 2021. This policy is governed by the laws of India and subject to the jurisdiction of the competent courts in India.